Shipping & Returng

Shipping

After payment is received, your order will go through a 3-5 day processing period. The tracking number of your order will be sent by mail.

Once the processing phase is done, you should expect your package within 2-5 business days, depending on where you are located.

Please remember, all these days are BUSINESS DAYS, meaning HOLIDAYS and WEEKENDS do not count.

Customers must include a full address including apartment number as applicable. 

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Refund policy

Customer satisfaction is important to us. We have a dedicated team to inspect each piece before packaging, but we also understand that things might not work perfectly all the time.

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Return Period

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original You’ll also need the receipt or proof of purchase.

To start a return, you can contact us, at  Elevesture@gmail.com sent back to us without first requesting a return will not be accepted.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Refunds

We will notify you once we’ve received and inspected your return, and the total amount of refund is calculated based on the condition of the clothing, deducting any shipping cost.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund.

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Cancellation

We accept order cancellation before the product is shipped. Please email us at support for order cancellation. If the order is cancelled, you will get full refund. We cannot cancel the order if the product is already shipped out.